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Pengurusan berkualiti dalam perhidmatan /

Chek Mat

Pengurusan berkualiti dalam perhidmatan / Chek Mat - Kuala Lumpur : Utusan Publications & Distributors, 1996 - viii,140 p.; 23 cm. - Siri pengurusan dan pentadbiran Utusan .

Includes bibliography

ISBN: 9676106240

Subjects--Topical Terms:
Benchmaking (management)
Social service--Quality control --Malaysia
Social service--Malaysia
Social work administration--Malaysia

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