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Mengkaji tahap kecerdasan emosi pekerja Majlis Perbandaran Seberang Perai (MPSP) terhadap kepuasan hati pelanggan /

Mengkaji tahap kecerdasan emosi pekerja Majlis Perbandaran Seberang Perai (MPSP) terhadap kepuasan hati pelanggan / Sofia Ansar Mohamad Subahan...[et al.] - Permatang Pauh, Pulau Pinang : Politeknik Seberang Perai, 2012 - 122p. : ill. ; 30cm.

Subjects--Topical Terms:
Emotional intelligence--worker
customer satisfication

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