The customer challenge : (Record no. 30073)

MARC details
000 -LEADER
fixed length control field 00726nam a2200217 4500
001 - CONTROL NUMBER
control field 0000005829
003 - CONTROL NUMBER IDENTIFIER
control field PSP
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100521s1997####nyu###########001#0#eng##
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0273626337
040 ## - CATALOGING SOURCE
Original cataloging agency PSP
Transcribing agency PSP
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) HF5415
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) J65 1997
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Johnson, Tom
245 14 - TITLE STATEMENT
Title The customer challenge :
Remainder of title the inside story of a remarkable transformation in customer service /
Statement of responsibility, etc. Tom Johnson with Mark Jakeman
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London :
Name of publisher, distributor, etc. Financial Times Management,
Date of publication, distribution, etc. 1997.
300 ## - PHYSICAL DESCRIPTION
Extent 241p.;
Dimensions 24 cm
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes index
500 ## - GENERAL NOTE
General note Includes practical lessons for any business
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Managemant
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Jakeman, Mark
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Source of classification or shelving scheme Library of Congress Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type Date last checked out
    Library of Congress Classification     Politeknik Seberang Perai Politeknik Seberang Perai Open Shelf 17/07/2010   HF5415.J65 1997 0000026322   17/07/2010 Book  
    Library of Congress Classification     Politeknik Seberang Perai Politeknik Seberang Perai Open Shelf 17/07/2010   HF5415.J65 1997 0000026323   17/07/2010 Book  
    Library of Congress Classification     Politeknik Seberang Perai Politeknik Seberang Perai Open Shelf 17/07/2010 1 HF5415.J65 1997 0000026324   17/07/2010 Book 10/08/2012
    Library of Congress Classification     Politeknik Seberang Perai Politeknik Seberang Perai Open Shelf 17/07/2010   HF5415.J65 1997 0000026325   17/07/2010 Book  
    Library of Congress Classification     Politeknik Seberang Perai Politeknik Seberang Perai   17/07/2010   HF5415.J65 1997 0000026326   17/07/2010 Book