Design and management of service processes : keeping customers for life / Rohit Ramaswamy
Material type:
TextSeries: Engineering process improvement seriesPublication details: Reading, Massachusetts : Addison-Wesley, c1996 Description: 424 p. : ill.; 24 cmISBN: - 0201633833
| Item type | Current library | Call number | Status | Date due |
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Book
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Politeknik Seberang Perai Open Shelf | HF5415.5.R35 1996 (Browse shelf(Opens below)) | Available | |
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Book
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Politeknik Seberang Perai Open Shelf | HF5415.5.R35 1996 (Browse shelf(Opens below)) | Available |
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