Design and management of service processes : keeping customers for life / Rohit Ramaswamy

By: Material type: TextTextSeries: Engineering process improvement seriesPublication details: Reading, Massachusetts : Addison-Wesley, c1996 Description: 424 p. : ill.; 24 cmISBN:
  • 0201633833
Subject(s):
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Status Date due Barcode
Book Book Politeknik Seberang Perai Open Shelf HF5415.5.R35 1996 (Browse shelf(Opens below)) Available 0000004666
Book Book Politeknik Seberang Perai Open Shelf HF5415.5.R35 1996 (Browse shelf(Opens below)) Available 0000004665

Includes bibliography and index

There are no comments on this title.

to post a comment.