The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts / Dale Carnegie Training.

Contributor(s): Material type: TextTextPublication details: New York : Simon & Schuster, 2009.Edition: 1st Fireside trade paperback edDescription: viii, 240 p. ; 22 cmISBN:
  • 9781416595489
Other title:
  • Five essential people skills
Subject(s):
Contents:
An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Book Book Politeknik Seberang Perai Non Fiction HM1106 F438 2009 (Browse shelf(Opens below)) Not For Loan 0000047228
Book Book Politeknik Seberang Perai Open Shelf HM1106 F438 2009 (Browse shelf(Opens below)) Available 0000047229
Book Book Politeknik Seberang Perai Open Shelf HM1106 F438 2009 (Browse shelf(Opens below)) Available 0000047230

"A Fireside book."

An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.

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