Service operations management : strategy, design, and delivery / Christine Hope and Alan Mühlemann.
Material type:
TextPublication details: London ; New York : Prentice Hall, 1997.Description: viii, 352 p. : ill. ; 24 cmISBN: - 0131499157
- 658 21
- HD9980.5 H672 1997
| Item type | Current library | Call number | Status | Date due | Barcode |
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Book
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Politeknik Seberang Perai | HD9980.5 H672 1997 (Browse shelf(Opens below)) | Available | 0000026507 | |
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Book
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Politeknik Seberang Perai Open Shelf | HD9980.5 H672 1997 (Browse shelf(Opens below)) | Available | 0000026508 |
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| HD9980.5 .B38 1999 Managing services marketing : text and readings / | HD9980.5.H644 1997 Essentials of services marketing / | HD9980.5.H644 1997 Essentials of services marketing / | HD9980.5 H672 1997 Service operations management : strategy, design, and delivery / | HD9980.5 K87 1998 Services marketing / | HD9980.5 K87 1998 Services marketing / | HD9980.5.M388 1996 Marketing planning for services / |
Includes bibliographical references and index.
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