Goetsch, David L.    <br/><br/>
Introduction to total quality :   quality management for production, processing, and services /  
David L. Goetsch, Stanley B. Davis    
 - Upper Saddle River, New Jersey :  Prentice-Hall,   c1997    
 - xii, 660p. :  ill.;   24 cm.    
<br/><br/> Includes index    
<br/><br/><label>ISBN: </label>0132325217    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management