TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley B.
TI  - Introduction to total quality : : quality management for production, processing, and services / 
SN  - 0132325217   
PY  - 1997///
CY  - Upper Saddle River, New Jersey
PB  - Prentice-Hall, 
KW  - Total quality management
N1  - Includes index
ER  -