TY  - BOOK
AU  - Chek Mat   
TI  - Pengurusan berkualiti dalam perhidmatan / 
T2  - Siri pengurusan dan pentadbiran Utusan   
SN  - 9676106240   
PY  - 1996///
CY  - Kuala Lumpur
PB  - Utusan Publications & Distributors, 
KW  - Benchmaking (management)
KW  - Social service
KW  - Malaysia
KW  - Quality control
KW  - Social work administration
N1  - Includes bibliography
ER  -