Spendolini, Michael J.    <br/><br/>
The benchmaking book /  
Michael J. Spendolini    
 - New York :  American Management Association,   c1992    
 - xiv, 207 p.;   23 cm.    
<br/><br/>Includes index    
<br/><br/><label>ISBN: </label>0814478662    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality mangement