TY - BOOK AU - Kaplan,Robert S. AU - Norton,David P. TI - Strategy maps : : converting intangible assets into tangible outcomes / SN - 1591391342 PY - 2004/// CY - Boston PB - Harvard Business School Press, KW - Human capital KW - Intangible property KW - management KW - Management KW - Strategic planning N1 - Includes index ER -