Foster, Timothy R. V.    <br/><br/>
101 ways to boost customer satisfaction /  
Timothy R. V. Foster    
 - London :  Kogan Page,   1997|    
 - 160p. :  ill.;   22cm.    
<br/><br/>Include index    
<br/><br/><label>ISBN: </label>0749423013    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction   <br/>Consumer's preferences