Evans, James R.    <br/><br/>
Quality and performance excellence :   management, organization and strategy /  
James R. evans    
 - 5th.ed.    
 - USA :  Thomson South western,   2008    
 - x;502p. :  ill.;   24cm.    
<br/><br/>Includes index    
<br/><br/><label>ISBN: </label>9780324381320    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management