TY  - BOOK
AU  - Dobson,Ann
TI  - Writing business letters : : how to produce day-to-day correspondence that is clear and effective / 
SN  - 9837204389   
PY  - 2000///
CY  - Petaling Jaya, Selangor
PB  - Golden Books Centre, 
KW  - Commercial correspondence
N1  - Includes index
ER  -