TY  - BOOK
AU  - Clark,James L.
AU  - Clark,Lyn R.
TI  - How 11 : : a handbook for office professionals / 
SN  - 0324399936   
PY  - 2007///
CY  - Australia
PB  - Thomson South-Western, 
KW  - Commercial correspondence
KW  - Handbooks, manuals, etc
N1  - Include index
ER  -