The pfeiffer book of successful conflict management tools :   the most enduring, effective, and valuable training activities for managing workplace conflict /  
edited by Jack Gordon    
 - San Francisco, CA :  Pfeiffer,   2003    
 - xviii; 430p. :  ill.;   23cm.    
<br/><br/><label>ISBN: </label>9780470193440    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management   <br/>Interpersonal conflict   <br/>Interpersonal relations