Janakiraman, B.    <br/><br/>
Total quality management :   text and cases /  
B. Janakiraman, R.K. Gopal    
 - New Delhi :  Prentice-Hall of India,   2007    
 - ix;250p. :  ill.;   24cm.    
<br/><br/><label>ISBN: </label>9788120329959    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management   <br/>Total quality management--Case studies