TY  - BOOK
AU  - Baxter,Lynne F.
AU  - MacLeod,Alasdair M.
TI  - Managing performance improvement / 
SN  - 9780415366809   
PY  - 2008///
CY  - New York
PB  - Routledge, 
KW  - Organizational effectiveness
KW  - Performance
KW  - Management
KW  - Reeingineering (management)
KW  - Total quality management
ER  -