Service management and operations /  
Cengiz Haksever...[et.al.]    
 - 2nd ed.    
 - New Jersey  Prentice-Hall,   2000.    
 - xx, 584p.:   ill.;   26cm.    
<br/><br/><label>ISBN: </label>0130173967    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management