TY  - BOOK
AU  - Toropov,Brandon
TI  - The complete idiot's guide to getting along with difficult people / 
SN  - 0028615972   
PY  - 1997///
CY  - New York, NY
PB  - Alpha Books, 
KW  - Business communication
KW  - psychological aspects
KW  - Conflict management
KW  - Interpersonal conflict
KW  - Problem employee
N1  - Includes bibliographical references and index
ER  -