Oakland, John S.    <br/><br/>
Pengurusan kualiti menyeluruh /  
John S. Oakland; [translated by] Mohamad Salmi Mohd. Sohod    
 - Kuala Lumpur :  Dewan Bahasa dan Pustaka,   1996.    
 - xiii, 259 p.:   ill.;   24 cm.    
<br/><br/> Includes bibliography and index    
<br/><br/><label>ISBN: </label>9836241736    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control   <br/>Total quality management