TY  - BOOK
AU  - Oakland,John S.
AU  - Mohamad Salmi Mohd Sohod
TI  - Pengurusan kualiti menyeluruh / 
SN  - 9836241736   
PY  - 1996///.
CY  - Kuala Lumpur
PB  - Dewan Bahasa dan Pustaka, 
KW  - Quality control
KW  - Total quality management
N1  - Includes bibliography and index
ER  -