TY  - BOOK
AU  - Shaiful Nizam b Hamzan
TI  - Masalah penerimaan pelanggan terhadap tempahan melalui internet di hotel-hotel bertaraf tiga bintang di Pulau Pinang / 
SN  - 000004115   
PY  - 2004///
CY  - Politeknik Seberang Perai
PB  - Jabatan Perdagangan, 
KW  - Hotel reservation and services
KW  - Hotel
KW  - Malaysia
KW  - Penang
N1  - Project paper; Includes bibliography
ER  -