TY  - BOOK
AU  - Richards,Mary
AU  - Hailstone
TI  - The telephone skills pocketbooks : : a pocketful of tips and technique on how to profit by becoming a telephone 'super-user' / 
SN  - 18704714066   
PY  - 1997///
CY  - Alresford, England
PB  - Management Pocketbooks, 
KW  - Communication
KW  - Telecommunication
ER  -