Hope, Christine    <br/><br/>
Services operations management :   strategy, design and delivery /  
Christine Hope and Alan Muhlemann    
 - London :  Prentice Hall,   1997    
 - viii; 352 p. :  ill.;   25 cm.    
<br/><br/>Includes indexes    
<br/><br/><label>ISBN: </label>0131499157    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Services industries--Management