TY  - BOOK
AU  - Bonner,Celia
TI  - Telephone skills : : basic techniques / 
T2  - Executive Business Channel;EBC419   
SN  - 20040000251   
PY  - 1996///.
CY  - Kuala Lumpur
PB  - Specialist Management Resources, 
KW  - Letter
KW  - writing
N1  - Includes content
ER  -