Johnson, Tom    <br/><br/>
The customer challenge :   the inside story of a remarkable transformation in customer service /  
Tom Johnson with Mark Jakeman    
 - London :  Financial Times Management,   1997.    
 - 241p.;   24 cm    
<br/><br/> Includes practical lessons for any business    
<br/><br/>Includes index    
<br/><br/><label>ISBN: </label>0273626337    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Managemant