Total quality management /  
Dale H. Besterfield [et.al.]    
 - 2nd.ed.    
 - Upper Saddle River,NJ :  Prentice Hall,   1992    
 - x,533p. :  ill.;   25 cm    
<br/><br/>Includes bibliographical reference and index    
<br/><br/><label>ISBN: </label>0130815357    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management