Kotler, Philip Marketing for hospitality and tourism / Philip Kotler, John Bowen and James Makens - 2nd. ed. - Upper Saddle River, NJ : Prentice Hall, 1999 - xv,800 [col.] : ill.; 26 cm includes bibliographical reference and index ISBN: 0130110310 Subjects--Topical Terms: Hospitality industry--Marketing Tourism--Marketing