TY  - BOOK
AU  - Buttle,Francis
TI  - Customer relationship management: concepts and technologies 
SN  - 9781856175227 (pbk.)
PY  - 2009///
CY  - Singapore : 
PB  - Butterworth-Heinemann
KW  - Customer relations
KW  - Management
N1  - Previous ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004; Includes index; Includes bibliographical references
ER  -