TY  - BOOK
AU  - Taylor,Ken
TI  - Fifty ways to improve your telephoning and teleconferencing skills: -without too much effort! 
T2  - 50 ways to improve your-series
SN  - 9781905992065
PY  - 2008///
CY  - Oxford : 
PB  - Summertown Publishing, 
KW  - Telephone in business
KW  - Telephone etiquette
KW  - English language
KW  - Business English
ER  -