TY  - BOOK
AU  - Soin,Sarv Singh
AU  - Soin,Sarv Singh
TI  - Total quality essentials: using quality tools and systems to improve and manage your business 
SN  - 0070595518
AV  - HD62.15 .S633 1999
U1  - 658.4/013 21
PY  - 1999///
CY  - New York
PB  - McGraw-Hill
KW  - Total quality management
KW  - Quality control
KW  - Consumer satisfaction
N1  - Updated ed. of: Total quality control essentials. 1992; Includes bibliographical references (p. ) and index
UR  - http://www.loc.gov/catdir/toc/mh022/98037083.html
ER  -