TY - BOOK AU - Toropov,Brandon TI - Manager's guide to dealing with difficult people SN - 0135206448 (case) AV - HF5549 .T649 1997 U1 - 658.3 20 PY - 1997/// CY - Paramus, N.J. PB - Prentice Hall KW - Personnel management N1 - Includes bibliographical references (p. 297) and index ER -