Griffin, Jill    <br/><br/>
Customer loyalty :  how to earn it, how to keep it /  
Jill Griffin    
 - New York :  Lexington Books,   1995.    
 - viii, 242 p.;    24 cm.    
<br/><br/> Includes index    
<br/><br/><label>ISBN: </label>002912977X    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Costomer satisfaction   <br/>Customer relations   <br/>Customer service