TY  - BOOK
AU  - Griffin,Jill
TI  - Customer loyalty: how to earn it, how to keep it / 
SN  - 002912977X   
PY  - 1995///.
CY  - New York
PB  - Lexington Books, 
KW  - Costomer satisfaction
KW  - Customer relations
KW  - Customer service
N1  - Includes index
ER  -