Koulopoulos, Thomas M.    <br/><br/>
Smart companies, smart tools :  transforming business processes into business assets /  
Thomas M. Koulopoulos    
 - New York :  Van Nostrand Reinhold,   c1997.     
 - xviii, 270 p.;    24 cm.    
<br/><br/> Includes bibliography     Includes index    
<br/><br/><label>ISBN: </label>0442024967    
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in organizations--Technological innovations--Case studies   <br/>Industrial efficiency--Cases studies   <br/>Reengineering (Management)--Case studies