TY  - BOOK
AU  - Shapiro,Ronald M.
AU  - Dale,James
AU  - Jankowski,Mark A.
TI  - The power of nice : : how to negotiate so everyone wins-especially you / 
SN  - 0471293776   
PY  - 1998///.
CY  - New York
PB  - John Wiley, 
KW  - Negotiation in business
N1  - Includes index
ER  -