Russell, Roberta S. Operations management : Multimedia version / Roberta S. Russell [and] Bernard W. Taylor - 4th.ed. - Upper Saddle River,New Jersey : Prentice Hall, 2003. - xx; 824p. : ill.; 26cm. Includes bibliographical references,index and Cd rom ISBN: 0130348341 Subjects--Topical Terms: Production management Quality control