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Crucial confrontations : Tools for resolving broken promises,violated expectations,and bad behavior / Kerry Patterson...[et al] by
  • Patterson, Kerry
Material type: Text Text; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2005
Availability: Items available for loan: Politeknik Seberang Perai (1)Call number: HM1121 C78 2005 .

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Crucial conversations: tools for talking when stakes are high / Kerry Patterson...[et al] by
  • Patterson, Kerry
Material type: Text Text; Literary form: Not fiction
Publication details: New York : McGraw-Hill Companies, 2002
Availability: Items available for loan: Politeknik Seberang Perai (1)Call number: BF637 C78 2002 .

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