000 00790nam a2200241 4500
001 0000004712
003 PSP
008 100521s1996####nyu###########001#0#eng##
020 _a9676106240
040 _aPSP
_cPSP
090 _aHD62.15
_bC515 1996
100 0 _aChek Mat
245 1 0 _aPengurusan berkualiti dalam perhidmatan /
_cChek Mat
260 _aKuala Lumpur :
_bUtusan Publications & Distributors,
_c1996
300 _aviii,140 p.;
_c23 cm.
490 0 _aSiri pengurusan dan pentadbiran Utusan
504 _aIncludes bibliography
650 0 _aBenchmaking (management)
650 0 _aSocial service
_zMalaysia
_xQuality control
650 0 _aSocial service
_zMalaysia
650 0 _aSocial work administration
_zMalaysia
942 _cBK
_2lcc
999 _c12388
_d12388