| 000 | 00599nam a2200205 4500 | ||
|---|---|---|---|
| 001 | 0000010990 | ||
| 003 | PSP | ||
| 008 | 100521s1997####nyu###########001#0#eng## | ||
| 020 | _a0749423013 | ||
| 040 |
_aPSP _cPSP |
||
| 090 | _aHF5415.32 F67 1997 | ||
| 100 | 1 | _aFoster, Timothy R. V. | |
| 245 | 1 | 0 |
_a101 ways to boost customer satisfaction / _cTimothy R. V. Foster |
| 260 |
_aLondon : _bKogan Page, _c1997| |
||
| 300 |
_a160p. : _bill.; _c22cm. |
||
| 504 | _aInclude index | ||
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aConsumer's preferences | |
| 942 |
_cBK _2lcc |
||
| 999 |
_c14890 _d14890 |
||