000 00645nam a2200205 4500
001 0000006979
003 PSP
008 100521s1997####nyu###########001#0#eng##
020 _a0131499157
040 _aPSP
_cPSP
090 _aHD28
_bC555 1997
100 1 _aHope, Christine
245 1 0 _aServices operations management :
_bstrategy, design and delivery /
_cChristine Hope and Alan Muhlemann
260 _aLondon :
_bPrentice Hall,
_c1997
300 _aviii; 352 p. :
_bill.;
_c25 cm.
504 _aIncludes indexes
650 0 _aServices industries
_xManagement
700 1 _aMuhlemann, Alan
942 _cBK
_2lcc
999 _c26461
_d26461