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| 001 | 0000001771 | ||
| 003 | 0 | ||
| 008 | 100521s1995####nyu###########001#0#eng## | ||
| 020 | _a002912977X | ||
| 040 |
_aPSP _cPSP |
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| 090 |
_aHF5415.5 _bG75 1995 |
||
| 100 | 1 | _aGriffin, Jill | |
| 245 | 1 | 0 |
_aCustomer loyalty : _bhow to earn it, how to keep it / _cJill Griffin |
| 260 |
_aNew York : _bLexington Books, _c1995. |
||
| 300 |
_aviii, 242 p.; _c 24 cm. |
||
| 500 | _aIncludes index | ||
| 650 | 0 | _aCostomer satisfaction | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer service | |
| 942 |
_cBK _2lcc |
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| 999 |
_c4327 _d4327 |
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