The customer service pocketbook : a pocketful of tools, tips and techniques for everyone in sales, after-care, reception, administration, management and on the board who directly contributes to customer service /

Newby, Tony

The customer service pocketbook : a pocketful of tools, tips and techniques for everyone in sales, after-care, reception, administration, management and on the board who directly contributes to customer service / Tony Newby; drawings by Alexis Archier - [England?] : Management Pocketbooks, 1991 - 125 p. : ill.; 10.4cm


Personnel management