The customer service pocketbook : (Record no. 26302)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00727nam a2200181 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000006912 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | PSP |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100521s1991####nyu###########001#0#eng## |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | PSP |
| Transcribing agency | PSP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5549 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | T663 1991 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Newby, Tony |
| 245 14 - TITLE STATEMENT | |
| Title | The customer service pocketbook : |
| Remainder of title | a pocketful of tools, tips and techniques for everyone in sales, after-care, reception, administration, management and on the board who directly contributes to customer service / |
| Statement of responsibility, etc. | Tony Newby; drawings by Alexis Archier |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [England?] : |
| Name of publisher, distributor, etc. | Management Pocketbooks, |
| Date of publication, distribution, etc. | 1991 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 125 p. : |
| Other physical details | ill.; |
| Dimensions | 10.4cm |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Personnel management |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Archier, Alexis |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Source of classification or shelving scheme | Library of Congress Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Politeknik Seberang Perai | Politeknik Seberang Perai | 12/07/2010 | HF5549.T663 1991 | 0000036134 | 25/06/2018 | 12/07/2010 | Book | ||||||
| Library of Congress Classification | Politeknik Seberang Perai | Politeknik Seberang Perai | 12/07/2010 | HF5549.T663 1991 | 0000036135 | 25/06/2018 | 12/07/2010 | Book |