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		Improving testing : applying process tools and techniques to assure quality / edited by Cheryl L. Wild, Rohit Ramaswamy Material type: Text; Literary form: Not fiction Publication details: New York : Lawrence Erlbaum Associates, 2008 Availability: Items available for loan: Politeknik Seberang Perai (2)Call number: HD9999.T452 I34 2008 , ... Place hold Add to cart (remove)
		Design and management of service processes : keeping customers for life / Rohit Ramaswamy by Rohit Ramaswamy Series: Engineering process improvement series Material type: Text; Literary form: Not fiction Publication details: Reading, Massachusetts : Addison-Wesley, c1996 Availability: Items available for loan: Politeknik Seberang Perai (2)Call number: HF5415.5.R35 1996 , ... Place hold Add to cart (remove)

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