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Winning with quality : applying quality principles in product development / John W. Wesner, Jeffrey M. Hiatt [and] David C. Trimble by
  • Wesner, John W
  • Hiatt, Jeffrey M
  • Trimble, David C
Material type: Text Text; Literary form: Not fiction
Publication details: Reading, Massachusetts : Addison-Wesley Publishing, 1995
Availability: Items available for loan: Politeknik Seberang Perai (5)Call number: TS156.W47 1995 , ...

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What customer want: using outcome-driven innovation to create breakthrough products and services / Anthony W. Ulwick by
  • Ulwick, Anthony W
Material type: Text Text; Literary form: Not fiction
Publication details: USA : McGraw-Hill Companies, 2005
Availability: Items available for loan: Politeknik Seberang Perai (1)Call number: HF5415.153 U49 2005 .

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